Not the right fit?
No problem.

We want you to love what you wear. If something isn't right, we'll make it right — simply and honestly.

📅

Return window

14 days

You have 14 days from the date of receipt to initiate a return request.

💶

Refund

Full refund

Once your return is received and inspected, a full refund is issued to your original payment method.

🚚

Return shipping

At your expense

Return shipping costs are the responsibility of the customer, except in the case of a defective item.

Conditions

What we accept.

Accepted returns

Item unworn and in its original condition

Tags still attached, original packaging intact

Request made within 14 days of receipt

Defective or incorrect item received

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What we don't accept.

Not accepted

Items that have been worn, washed, or altered

Items without original tags or packaging

Requests made after the 14-day window

Sale or discounted items (final sale)

Email us at contact@essential-bitcoin.com with your order number and reason for return.

We confirm

We'll validate your request and send you the return instructions within 48 hours.

You ship

Send the item back using a trackable shipping method at your own expense.

We refund

Once received and inspected, your full refund is processed within 5–10 business days.

FAQ

Common questions.

Once we receive and inspect your return, your refund is processed within 5 to 10 business days. The time it takes to appear on your account depends on your bank or payment provider.

We currently only offer full refunds. If you'd like a different size or item, we recommend returning the original and placing a new order once your refund is processed.

We sincerely apologise. Please contact us at contact@essential-bitcoin.com with your order number and a photo of the issue. In this case, return shipping costs are fully covered by us.

You may use any carrier of your choice. We strongly recommend using a tracked service and keeping your proof of postage, as we cannot be held responsible for returns lost in transit.

Items purchased on sale or at a discounted rate are considered final sale and cannot be returned or refunded, unless they are defective or incorrect.

Need help with
a return?